Privacy Policy

Protecting Your Privacy

Last updated: December 12, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Create an account or make a purchase
  • Contact us for customer support
  • Subscribe to our newsletter
  • Participate in surveys or promotions
Personal Information:
  • Name, email address, phone number
  • Shipping and billing addresses
  • Payment information (processed securely)
  • Order history and preferences

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your purchases
  • Provide customer support
  • Improve our products and services
  • Send promotional communications (with your consent)
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • With your explicit consent
  • To trusted service providers who assist in operating our business
  • When required by law or to protect our rights
  • In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information:

  • Secure server connections (SSL/TLS encryption)
  • Regular security audits and updates
  • Limited access to personal information
  • Secure payment processing

5. Your Rights

You have the right to:

  • Access your personal information
  • Update or correct your information
  • Delete your account and data
  • Opt-out of marketing communications
  • Request data portability

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and usage
  • Personalize your shopping experience
  • Provide targeted advertising

You can control cookie settings through your browser.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@groperazfashions.com

Phone: 0782707044 / +254 787 480018

Address: Kenril Towers, Westlands