Return Policy
1. Return Window
You have 7 days from the date of delivery to return your item(s). Returns requested after this period may not be accepted unless there are quality issues covered under our warranty.
2. Eligible Items
✓ Returnable Items:
- Clothing in original condition
- Unused cosmetics (sealed)
- Items with original tags
- Products in original packaging
- Defective or damaged items
✗ Non-Returnable Items:
- Used cosmetics or fragrances
- Worn clothing items
- Items without original tags
- Customized or personalized items
- Clearance items (unless defective)
3. Return Process
Contact Us
Send a message via WhatsApp to +254 787 480018 with your order details and reason for return.
Get Approval
We'll review your request and provide return instructions within 24 hours.
Package Items
Pack items securely with all original packaging, tags, and accessories.
Ship or Drop Off
Send via courier or drop off at our Westlands location as instructed.
4. Refund Information
Processing Time:
- Inspection: 1-2 business days
- Refund processing: 3-5 business days
- Bank transfer: 5-7 business days
Refund Method:
- Original payment method
- Bank transfer (for cash payments)
- Store credit (optional)
5. Return Shipping
Customer Responsibility:
- Return shipping costs
- Secure packaging
- Tracking information
Our Responsibility:
- Defective item returns
- Wrong item shipped
- Quality issues
6. Exchanges
We offer exchanges for:
- Different sizes (subject to availability)
- Different colors (subject to availability)
- Defective items replacement
Exchange requests follow the same process as returns. Contact us via WhatsApp for assistance.
7. Quality Guarantee
If you receive a defective or damaged item, we will:
- Provide immediate replacement
- Cover all return shipping costs
- Offer full refund if replacement unavailable
- Process priority handling for quality issues
Need Help with Returns?
WhatsApp: +254 787 480018
Phone: 0782707044
Email: info@groperazfashions.com
Address: Kenril Towers, Westlands